DISABILITIES AND ASSISTANCE

Customers with Disabilities

The Cruise Express is committed to providing safe and convenient travel for our customers with disabilities. It is illegal to discriminate on the basis of a disability. We will provide assistance boarding and de-boarding buses as well as baggage handling at the beginning, during any rest stops (if requested), and at your destination.

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Guidelines for our Wheelchair Lift Equipped Coaches

1. Please contact our office at 1-866-Bus-4-Cruise or use our Contact Us Form at least 48 hours prior to your trip to provide us with information about your specific assistance needs. This notice will help us minimize any delays or interruptions in your trip. If less than 48 hours’ notice is given, we will still make every reasonable effort to accommodate your needs, but trip delays may result.

2. When using one of our wheelchair lift equipped buses, the combined weight of the customer and wheelchair cannot exceed 800 pounds. The wheelchair cannot be more than:

- Coaches 326 and 328: 33.5” long and 30” wide

- Coaches 242 and 244: 48” long and 31.5” wide

Priority Seating for Customers with Disabilities

Priority Seating refers to reserved seating, starting from the front of the bus and working toward the rear, for all our passengers with disabilities. To minimize disruption of other passengers, please call our office at 1-866-Bus-4-Cruise at least 48 (business) hours in advance of your departure so that we may have the driver/escort mark your seat accordingly.

If you do not call in advance, and the Priority Seating rows are occupied when you board the coach, the driver may ask the seated customer(s) to move. If the customer refuses to move, you may sit in the next available seat closest to this area of the coach.